年度	2012
全部作者	董玉娟,Lin, Y. P. & Tung, Y. C.
论文名称	The Effect of Customer Relationship Management on Relationship Benefits and Customer Loyalty: A Customer Assessment Approach
会议名称	International Conference on Innovation and Management (IAM2012), Best Paper
地点	Republic of Palau
会议期间	2012/07/14-18
语言	英文